Create Account

Account and verification

Provide accurate account details, a mobile number you can verify by SMS, and a valid driver’s license. Keep your account credentials secure.

Booking and payment

Rental requests are subject to availability and administrator approval. Review the rate, payment schedule, and applicable deposit before confirming.

Vehicle use

Only authorized drivers may drive the vehicle. Follow traffic laws and promptly report accidents, damage, or breakdowns.

Pickup and return

Pick up and return the vehicle at the agreed time and location. Contact us before the scheduled return if you need an extension. See your rental agreement for applicable late charges.

Cancellations and refunds

Review the cancellation, rescheduling, and refund terms provided before confirming and paying for a booking.

Personal information and notifications

We use your details to verify your account and manage rentals. We may send SMS codes and rental reminders. See our Privacy Policy for how vehicle location data is used.

Information we collect

We collect your name, email, mobile number, account credentials, and driver’s license photo, number, and expiry date. We also collect booking details and any payment proof you submit. If the vehicle has an active GPS tracker, we may record its location during the rental.

How we use your information

We use this information to manage accounts, verify mobile numbers by SMS, read license details using Tesseract, process bookings and payments, and send rental reminders. Vehicle location records support monitoring during active rentals.

Who can access your information

Authorized staff may access information needed for verification, bookings, payments, and support. Service providers may process limited information for hosting, file storage, and SMS delivery.

How long we keep your information

We keep records as needed to provide our services, resolve disputes, and meet applicable recordkeeping obligations.

Questions and requests

For questions or requests to access, correct, or delete your personal information, email ayelscarrentalqc@gmail.com.